Terms & Conditions

Last updated: January 1, 2025

Please read these Terms and Conditions carefully before using the FirstSolve platform operated by Fortrise Business Solutions. By accessing or using our service, you agree to be bound by these terms.

1. Acceptance of Terms

By creating an account or using the FirstSolve platform, you confirm that you are authorised to do so on behalf of your organisation and agree to these terms in full.

2. Description of Service

FirstSolve is an IT Service Management (ITSM) and IT Asset Management (ITAM) platform that enables organisations to manage IT support tickets, track assets, and coordinate between end-users and IT support teams.

3. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to notify us immediately of any unauthorised access to your account.
• Accounts are issued per individual and must not be shared.
• We reserve the right to suspend or terminate accounts that violate these terms.

4. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorised access to any part of the system
• Submit content that is harmful, offensive, or infringes intellectual property rights
• Interfere with or disrupt the platform's infrastructure or other users

5. Intellectual Property

All content, features, and functionality of the FirstSolve platform are owned by Fortrise Business Solutions and are protected by applicable intellectual property laws.

6. Data & Privacy

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms.

7. Limitation of Liability

To the maximum extent permitted by law, Fortrise Business Solutions shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.

8. Modifications

We reserve the right to modify these Terms at any time. Continued use of the platform after changes constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu.

10. Contact

For questions regarding these Terms, contact:
Fortrise Business Solutions
Email: support@fortrise.net